Charlie Chang’s Privacy Policy

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Privacy Policy

Thank you for visiting us online at www.charliechangs.in ("website" or "our website"). Charlie Chang’s (hereinafter referred to as 'CC') is a wholly owned brand of the Company RBros Hospitality Private Limited (hereinafter referred to as the 'RBH'), which focuses on operating food and delivery restaurants in Goa. At CC, we are committed to protecting and safeguarding consumers' privacy on the internet.

RBH's internet privacy policy

RBH is pleased to provide information to all of its customers about its online privacy policy. Please be assured that RBH uses its best efforts to protect the privacy of visitors to this website.

Consent

By using this site, you agree to the terms of this Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Policy.

Types of information we collect and how it is used

When using Online Services i.e. when ordering or registering on CC's website or when participating in a survey or submitting website feedback, you may be asked to enter your name, email address, mailing address, telephone number and/or other details. RBH gathers such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products, or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry in one of our contests or sweepstakes. If you do not agree or consent to submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted..

Further information on how we use your personal information when using our Internet ordering system:

When using the CC's internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door or pick up option and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Sharing of personal information

RBH may share personal information within the CC's Family. The CC's Family includes CC's Corporation, all CC outlets, our subsidiaries and our affiliates. Personal information that you submit with RBH may be disclosed to a third party such as our vendors/suppliers and/or agents, who are employed to provide some of our services; to meet the purpose for which it was submitted. Of course, any use of this information by the CC's Family will comply with this Policy. Occasionally, we may send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not wish to receive such materials, requests should be made directly by contacting us at the email info@charliechangs.in or postal address listed below.

In addition, when you visit our website or use online services, we may collect certain information by automated means. The information we collect may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the location of mobile device, the Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID), the network carrier or any other information about your mobile device, the address of a referring website (if any), and the pages you visit on our website. We may use this information to operate, maintain, and manage our Online Services and to provide services such as technical support. We provide additional information regarding our use of "cookies" in this Privacy Policy below.

When using the CC's internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your online payment. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Third Party Disclosure

RBH does not sell personal information to third parties outside the CC's Family though, with your permission, such personal information may be, subject to compliance with this Policy, transferred, shared or disclosed to third parties including third party service providers outside the CC's Family. Such personal information may be transferred, shared or disclosed securely via modern cryptography e.g. over HTTPS. In case personal information (which includes the online behavioral analysis of the user of online services is shared, transferred or disclosed to third party service providers, it shall be done so only for the purpose of personalizing your online ordering experience, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from CC's business partners. If you elect to receive such materials, RBH will not share your personal information with such partners but rather will send a mailer or email on behalf of the partners.

RBH reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the sites, to fulfil your requests, or to co-operate in any law enforcement investigation or an investigation on a matter of public safety or if your personal information is collected in connection with a joint promoter to disclose such information to that joint promoter for marketing and research purposes or if RBH feels you might like to know about a third party's goods and services we may supply that personal information to that third party. (we know that many of our guests enjoy receiving these excellent offers)

Credit card and net banking details

RBH does not store any of your credit card and/or net banking details. We work with third-party secured payment providers to handle online transactions who might store card information based on the user's consent.

Sensitive information

RBH will not collect, use or disclose sensitive information except with your specific consent.

Access

RBH will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. You can access and edit/modify your personal information i.e. name, postal address and contact details at any time. RBH will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Cookies

"Cookies" are pieces of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies allow the website to remember important information that will make your use of the sites more convenient. Like most websites, RBH uses cookies for a variety of purposes in order to improve your on-line experience. e.g., we track the total number of visitors to our website on an anonymous aggregate basis. We may also employ cookies so that we recognize you when you revisit our sites and to keep track of the items/pages you view on our website to help us customize your experience. For example, once you have placed an order you may be offered the opportunity to personalize your order so that the system remembers it for future use.

We may associate personal information with a cookie file in those instances.

With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

Click Stream Data

Each time you visit our website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. CC may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. CC may use this information to evaluate and improve our website.

Changes to our privacy policy

If we change our Policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.

How to contact us

If you have any questions about RBH's Internet Privacy Policy, please contact us at:

RBros Hospitality
Address: House Number 844, After Gauri petrol pump, Porvorim, Goa, India.
Telephone number: +91-8308800833
Email address: info@charliechangs.in

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