Charlie Chang’s Terms and Conditions


Terms and Conditions


1. These Terms & Conditions apply to your access to, and use of, all or part of this website a site belonging to the brand Charlie Chang's (hereinafter referred to as 'CC') which is owned and operated by RBros Hospitality Private Limited (hereinafter referred to as 'RBH'). These Terms & Conditions do not alter in any way the Terms or Conditions of any other agreement you may have with the RBH for products, services or otherwise. If you are using the site on behalf of any entity, you represent and warrant that you are authorized to accept these Terms & Conditions on such entity's behalf, and that such entity agrees to indemnify you and the RBH for violations of any of the Terms & Conditions enlisted here.

a. Orders can be placed either on this site or directly over the phone on the numbers specified below:
i.Caranzalem: +91 8308800820
ii. Porvorim: +91 8308800833

b. It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise.

c. The acceptance of order shall be at the entire discretion of Charlie Chang's outlet manager

d.Charlie Chang's (hereinafter referred to as 'CC') reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of CC which would render impossible or delay the fulfillment of its obligations.

e. CC reserves the right to refuse or to accept or to cancel any order from any customer beyond the delivery area or otherwise.

f. Delivery Area is defined as an area which is covered within a fixed radius of any of the CC outlets.

g. Delivery orders are subject to customer's addresses falling in the delivery area of the nearest CC outlet.

h. The delivery area is defined by CC from the nearest CC outlet to the customer based on the minimum order value and can vary accordingly. The said definition is subject to at the sole discretion of the CC management.

i. Once the order has been placed it cannot be changed or cancelled by the customers for any reason without justified reasoning

j. The price of CC products is inclusive of the Goods and Services Tax (GST) at applicable rate.

k. The price of CC's products is inclusive of delivery charges.

l. CC shall use its best efforts to deliver at the earliest, however, the delivery time can vary on daily basis and in every case depending on the size of the order, delivery address and various other factors.

m. It is the customer's responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through CC. If customer or appropriate person fails to be present for delivery, CC is entitled to charge the customer in full the amount of order.

n. Upon delivery, customer shall pay in cash/card all charges incurred in connection with the order. Alternately, while placing the order on the official CC website ,customers may choose the online payment option, upon which they shall be redirected to an external payment gateway, on which they are required to follow the said payment gateway's separate instructions for effecting online payment. The payment gateway is not under CC's control, and CC is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by customers in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified CC and its affiliates in this regard.

o. CC reserves the right to reject the Delivery order or to cancel the same once it is accepted in the following circumstances:

i. In case CC is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order.

ii. In case of non-receipt of payment in full or in part in any previous order.

iii. In case of abuse to any employee/ representative /riders of CC in any previous incident.

iv. If there is a trend of order cancellations by a certain customer.

v. If there is a trend of frequent complaints and consequent replacements by a certain customer.

vi. If customer has provided wrong, inaccurate, incomplete or incorrect address.

vii. If customer's address is not falling in defined delivery area of any of outlets of CC.

viii. In view of difficult operating conditions for CC like very heavy traffic or bad weather condition or New 'Year's eve, during Ganesh festival, Christmas and Navratri, political rallies etc.

ix. In any other event at the sole discretion of CC and RBH, without the need to assign any reason or explanation.

p. Menu and prices are subject to change without notice.

q. RBH may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving notice.

r. RBH reserves the right to send to the customers registered with CC, promotional electronic mails and Short Message Service (SMS) though the mobile numbers of such customers may be registered with the DND (Do Not Disturb) services.

2. Eligibility, Registration and Account

This Site is not targeted towards, nor intended for use by, anyone who is considered to be a minor under the applicable law, rules and regulations of India, if you are a minor, you may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

In order to participate in certain areas of our site, you will need to register for an account. You agree to (a) create only one account; (b) provide accurate, truthful, current and complete information when creating your account; (c) maintain and promptly update your account information; (d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify the RBH if you discover or otherwise suspect any security breaches relating to the site; and (f) take responsibility for all activities that occur under your account and accept all risks of unauthorized access

3. Privacy

By using this website, you agree to its Terms & Conditions as also the Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.

4. Consent:

Please read the Online Privacy Policy carefully to understand how the RBH collects, uses and discloses personally identifiable information from its users. The Privacy Policy forms an integral part of these Terms & Conditions

5. Cashback or Discount on Payment page:

Cashback or Discount offered on the payment method selection page of CC is given by the respective payment method partners/third parties. These discounts are not being provided by CC.

6. Conflict in Terms

In the event there is any conflict or inconsistency between these Terms & Conditions and any other terms of use that appear on the site, these Terms & Conditions will govern. However, if you navigate away from the site to a third party site, you may be subject to alternative terms and conditions of use, as may be specified on such site. In such event, the Terms and Conditions of use applicable to that site will govern your use of that site.

7. Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the Terms and Conditions that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Terms and Conditions or on any related Website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Terms and Conditions or on any related Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Terms and Conditions or on any related Website, should be taken to indicate that all information in the Terms and Conditions or on any related Website has been modified or updated.

8. Proprietary Rights

1. All materials on the Website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively "Material") are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by CC. You acknowledge and agree that all Material on the Website is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in the Website, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of RBH. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or any part of the Material for any purpose other than its intended purposes is strictly prohibited.

9. Third Party Content

RBH may provide third party content on the Sites and links to web pages and content of third parties (collectively, "Third Party Content") as a service to those interested in this information. We do not control, endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness nor or any goods or services sold on those websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. You acknowledge and agree that the Company is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review such Third Party Content. You agree to use such Third Party Content contained therein at your own risk.

10. Advertisements and Promotions; Third-Party Products and Services

CC website may display advertisements and promotions from third parties on the Sites or may otherwise provide information about or links to third-party products or services. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party. RBH is not responsible or liable for any loss or damage of any sort incurred as the result of such dealings or promotions or as the result of the presence of such non-Company advertisers or third party information on the Sites.

11. Prohibited Use

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:

12. Disclaimer of Warranties; Limitation of Liability

All products and services delivered to you through CC are provided on 'as is' and 'as available' basis for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our franchisee/s, affiliate/s, directors, officers, employees, agents, contractors, interns, vendors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured via CC, or for any other claim related in any way to your use, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the any content (or product) posted, transmitted, or otherwise made available via CC, even if advised of their possibility.

13. Indemnification

You agree to indemnify, defend and hold harmless us and our franchisee/s, affiliate/s, directors, members and any persons, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Jurisdiction and Compliance with Laws

Access to and use of the Sites and these Terms & Conditions are governed by Indian law, without resort to conflict of law provisions. Any legal action or proceeding relating to your access to, or use of, the Sites or these Terms & Conditions shall be instituted only in a court located in Goa. You and the Company agree to submit to the exclusive jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

16. Termination

In cae of non-compliance with these Terms & Conditions, RBH may, in its sole discretion, immediately terminate your access and usage of the site and/or remove such non-compliant content from the site.

Notwithstanding any of these Terms & Conditions, RBH reserves the right, without notice and in its sole discretion, to terminate your license to use the site and to block or prevent your future access to, and use of, the Site.

17. Contact Us

Please feel free to contact us with any comments, questions or suggestions you might have regarding the information described in the site.
Give contact details here
Charlie Chang's :

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